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Thanks for purchasing our products at FOCM.

If a product you have purchased is defective/damaged, we ask you to return the item.  In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

Non-Returnable Items:
Most Media i.e., Books, CDs, Digital Items, Downloads, Dvds and the like, cannot be returned after said media items have been Downloaded, Opened, Watched or Viewed.  Of course this is on a case by case basis, if you have an extenuating circumstance we may be able to accommodate.

After we receive your item, our team of professionals will inspect it and process your refund. If a refund is applicable, money will be refunded to the original payment method that was used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.

It is essential that you completely enjoy your time here at the FOCM website and that everything you purchase is what you thought that it would be.  Our customers 100% satisfaction is our guarantee to help you be happy and satisfied.  Please feel free to contact us if you have had a bad experience or are unhappy so we can rectify the situation and keep you 100% satisfied and fulfilled.

If you ever do need to return a purchased product, please fill out our simple R.A. Form and we will reply swiftly.

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